Privacy Policy

NO LOGS PLEDGE

We take your privacy seriously. That’s why we pledge not to store any logs of your VPN activity. We do not store information about the websites you visit, your IP addresses, browsing history, or session data. Our operations run in a jurisdiction with no data retention requirements. Any basic connection data is automatically deleted within minutes of your session ending. No records of your online activity are ever kept.

1. What Data do we Collect and Why?

We handle different kinds of personal data for different reasons, which we explain below.

(a) To provide our Service, we process your email address, bandwidth usage volumes, session timestamps, and the model of your mobile device and its operating system. However, we do not keep any record of the websites you visit, your IP address, the nature of your network traffic, or the content of your communications.We process this information under the legal basis of performing a contract with you.

(b) To manage payments for our Services, we process payment and transaction information, including the name of the credit card’s issuing bank, partial card details, the cardholder’s full name, address, email, any chargeback requests, cancelled orders, and other data required by our legitimate payment processors.Our legal basis for processing this information is compliance with legal obligations (when statutory requirements apply) and our legitimate interest in protecting our rights and interests (in any related legal processes).

(c) For security monitoring, performance optimization, debugging, fraud detection, and other operational purposes, we may process server logs containing your IP address, browser type, timestamp, and request URI. However, we cannot tie this information back to your identity. In other words, the data is aggregated or anonymized for analysis, ensuring it serves a strictly functional purpose without revealing who you are.The legal basis for doing so is our legitimate interest in analysing and improving our Service and overall user experience.

(d) To maintain high-quality performance, we collect diagnostics and crash reports from our apps and extensions. This data includes aggregated performance information, usage frequency, and unsuccessful connection attempts, but does not contain any unique identifiers. If you experience technical issues, we may request your device information, which we will only access if you give separate consent.The legal basis for doing so is our legitimate interest in analysing and improving our Service and overall user experience.

(e) For the purposes of communicating with you and providing support, we process your email address and any relevant messages you send us (such as the content of your emails), and support-related information (including customer inquiries, chatbot conversations, and live chat data). Where you interact with us via social media, we will process your social media profile information, inquiries, posts, and any other content you provide. This information helps us respond to your questions, address support requests, and keep you updated on important details regarding our Service.We process your personal information under the legal basis of performing a contract for important communications related to our Service, or based on your consent if you submit a customer support inquiry.

(f) If you consent, we may use your email address, along with information about your ad interactions or completed purchases, to send newsletters, marketing or promotional materials, and other content we believe may interest you. You can withdraw this consent at any time by using the unsubscribe link in our emails or by contacting us directly.

The legal basis for processing your this information is your consent, your relationship with us, or our legitimate interest in conducting marketing activities.

2. How we Use Cookies?

We use cookies and similar tracking technologies (like beacons, tags, and scripts) to collect information about your activity on our Service and to help us analyse and improve it. Cookies are small data files, which may include an anonymous unique identifier, sent to your browser from a website and stored on your device.

We will only store cookies with your consent, except when they are necessary to provide certain functionalities, remember your choices, or enhance security. You can set your browser to refuse cookies or to alert you when a cookie is being sent. However, if you choose not to accept cookies, some parts of our Service may not function properly.

Below are the types of cookies we use:

• Session Cookies: Used to operate our Service.
• Preference Cookies: Remember your preferences and settings.
• Security Cookies: Enhance security measures.
• Advertising Cookies: Deliver ads relevant to you and your interests.

3. How Long do we Keep Your Data?

We will only retain your personal data for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with legal obligations (for example, to calculate applicable taxes), resolve disputes, and enforce our legal agreements and policies.

When we process your personal data based on consent, that consent remains valid for two (2) years from the time it is given, unless you withdraw it sooner.

If you request it, we will delete your personal data information unless we are legally required to keep certain data. For example, we may retain it if there is an unresolved issue with your account, to comply with our legal, tax, audit, or accounting obligations, or when necessary for our legitimate business interests (e.g., fraud prevention or user security).

4. With Whom we Share Your Data

Your personal data will not be sold or otherwise transferred to third parties without a legitimate basis, nor will it be used for purposes other than those for which it was collected. We will not transfer your personal data in any way other than in accordance with this Privacy Policy or applicable law.

We may transfer your personal data to companies that help us operate, i.e. data processors (e.g. payment processing, data storage, website hosting). We require these data processors to process your data only in accordance with our instructions and applicable data protection laws. We enter into agreements with these data processors that require the parties to adhere strictly to the requirements of personal data protection.

Below is a list of the service providers we use who may receive your personal data:

In some cases, your data may be transferred to the third countries where different personal data protection laws may apply. We have put in place appropriate safeguards (e.g. Standard Contract Clauses) to ensure that your personal data remains protected, and we require that our third party service providers and partners also have appropriate safeguards in place.

5. Security of Your Data

We take your security and privacy seriously and have implemented robust measures such as SSL/TLS encryption for data transfers, hashed passwords, firewalls, and regular audits. However, by using our Service, you acknowledge and agree that complete security cannot be guaranteed. While we work hard to protect your information, you share it at your own risk. We strive to ensure that all information is handled securely, but anyone claiming to offer absolute protection is either uninformed or misleading.

6. Your Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete or limit the use of your personal data.
‍
If you would like to know what personal data we hold about you and to have it removed from our systems, please contact us.
‍
In certain circumstances, you have the following data protection rights:

• The right to access, update or delete the information we hold about you. Wherever possible, you can access, update or request the deletion of your personal data directly from your account settings. If you are unable to perform these actions yourself, please contact us for assistance.
• The right to rectification. You have the right to have your personal data corrected if it is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your personal data.
• The right to restriction. You have the right to request that we restrict the processing of your personal data.
• The right to data portability. You have the right to receive a copy of the information we hold about you in a structured, machine-readable and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your personal data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

7. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. When you click on a third party link, you will be directed to that third party's site. We strongly encourage you to review the privacy policy of each site you visit.

We have no control over, and are not responsible for, the content, privacy policies or practices of any third party sites or services.

8. Children’s Privacy

Our Service is not directed at anyone under the age of 18 ("Children").We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and know that your Child has provided us with personal data, please contact us.

If we become aware that we have collected personal data from Children without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will update the "effective date" at the top of this Privacy Policy.

We recommend that you check this Privacy Policy periodically for changes. Changes to this Privacy Policy will be effective when posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy please contact us by emailing:  help@mysteriumvpn.com